Shopping

Why do I see different prices for the same product? #

You could see different prices for the same product, as it could be listed by many Sellers.

Is installation offered for all products? #

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Is it necessary to have an account to shop on Cyberkumbh Smartshop? #

Yes, it’s necessary to log into your Cyberkumbh Smartshop account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

What does ‘Preorder’ or ‘Forthcoming’ mean? #

Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.

Do sellers on Cyberkumbh Smartshop ship internationally? #

Currently, sellers on Cyberkumbh Smartshop only ship within India.

Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’? #

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Cyberkumbh Smartshop.

What does ‘Out of Stock’ mean? #

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with sellers for purchase.

Are there any hidden charges (Octroi or Sales Tax) when I shop on Cyberkumbh Smartshop? #

There are NO hidden charges when you shop on Cyberkumbh Smartshop. The price you see on the product page is final and it’s exactly what you pay.

Note: There can be additional delivery charges based on the seller’s policy.

Can I club my orders from different sellers to be delivered together? #

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

Why do I see a ‘delivery charge’? #

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller’s policy on the product page.